FAQ's

Welcome to the Arisen Clothes Store! Below are answers to some common questions you might have about our products, services, and policies. If you don't find the information you're looking for here, feel free to contact our customer support team for further assistance.

1. How do I determine my size? Finding the perfect fit is essential for a great shopping experience. To assist you in determining your size, we've provided a comprehensive size chart on each product page. Simply refer to the measurements provided and compare them to your own body measurements for the best fit.

2. Do you offer international shipping? Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy page for more information.

3. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure the safety of your personal information.

4. Can I return or exchange an item? Yes, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return or exchange it within 30 days of receipt. Please review our Return & Exchange Policy for detailed instructions on how to initiate a return or exchange.

5. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online. Alternatively, you can log in to your Arisen account and track your order directly from your order history.

6. Do you offer gift cards? Yes, we offer gift cards that make the perfect gift for any occasion. You can purchase gift cards in various denominations and send them directly to the recipient via email. Gift cards are valid for purchases on our website and do not expire.

7. Can I cancel my order? You may cancel your order within 24 hours of placing it, provided it has not already been processed for shipment. To cancel an order, please contact our customer support team as soon as possible with your order details.

8. How can I contact customer support? Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at support@arisen.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly.

We hope this FAQ section has addressed any queries you may have had. If you need further assistance, don't hesitate to reach out to us. Happy shopping!